Before confirmation
An unpaid booking hold may expire without charge. If an advance has been initiated but confirmation cannot be completed, any amount successfully received will be reconciled to its original payment method.
After confirmation
Hotel, cab and package cancellations are subject to the specific supplier rules stated on the quotation or confirmation. Non-refundable rates, peak dates, permits and special arrangements may carry higher charges.
Changes and no-shows
Date, route, room, vehicle and traveller changes are treated as requests and are not guaranteed. Fare differences and supplier amendment fees may apply. A no-show or unused confirmed service may be charged in full.
Refund timing
Approved refunds are returned to the original payment method after supplier reconciliation. Bank and payment-provider processing time is outside our control; we will share the refund reference when available.
Supplier cancellation
If a confirmed supplier cannot provide the service, we will offer a reasonable comparable option where possible. If you decline it, the amount attributable to the unavailable service will be refunded according to the confirmation terms.
Questions or assistance
Email info@routesandrooms.com or call +91 92567-99901. Please include your booking reference when contacting us.